1. Local Warranty – 6 Months

All saunas, cold plunges, and related accessories installed by Lux Thermal Equipment Aruba include a 6‑month local installation warranty.
This warranty covers:

• Hardware defects
• Faulty components
• Labor costs for warranty repairs

If Lux Thermal Equipment Aruba delivers and installs the product, all warranty claims during this period are handled locally.

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2. Customer Responsibilities

To maintain warranty eligibility, the customer must:

• Follow all operating and maintenance instructions
• Use only approved chemicals, accessories, and components
• Ensure proper cleaning and care
• Protect the unit from misuse, neglect, or unsafe conditions

Damage caused by improper use, lack of maintenance, or negligence is not covered.

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3. Unauthorized Third‑Party Service

The warranty becomes void if any repairs, modifications, installations, or adjustments are performed by a third party not authorized in writing by Lux Thermal Equipment Aruba.

This includes electrical work, plumbing, structural changes, or control‑system adjustments.

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4. Authorized Dealer Requirement

Warranty coverage applies only to products purchased directly from Lux Thermal Equipment Aruba or an officially authorized dealer.
Products purchased from unauthorized sellers or private resellers are not eligible for warranty claims.

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5. What Is Not Covered

The warranty does not cover:

• Electrical issues caused by incorrect wiring or unstable power supply
• Water damage from improper plumbing or drainage
• Normal wear‑and‑tear items (gaskets, filters, seals, LED lights, etc.)
• Commercial use unless explicitly approved
• Damage caused by Aruba’s outdoor climate if the unit is not rated for outdoor installation

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6. Service & Support

For products installed by Lux Thermal Equipment Aruba, we provide:

• On‑site inspection
• Replacement of defective hardware
• Coordination with the manufacturer when required

Service response times may vary depending on part availability and scheduling.

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7. Proof of Purchase Requirements

To submit a warranty claim, the customer must provide:

• Original invoice
• Installation date
• Photos or videos clearly showing the issue
• Serial number or product identification (if applicable)

Claims without proper documentation may be delayed or denied.

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8. Liability Limitation

The total liability of Lux Thermal Equipment Aruba under this warranty shall not exceed the original purchase price of the product.
Indirect, incidental, or consequential damages are not covered.